Tracking luggage

*Inquiries by email
【】

*We generally send reply emails to orders and inquiries within one business day.


1*Sagawa Express Parcel Inquiry Service

Search URL: https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

Enter the number in the "Inquiry Waybill No." column on the copy of the waybill (slip) into the "Parcel Inquiry Service" to instantly find out the current shipping status of your parcel.
Step 1
Ask the sender the 10- or 12-digit number written in the "Inquiry Waybill No." column on the copy of the waybill (slip).

Step 2
Enter the 10 or 12 digit number in the parcel inquiry service input field and click the "Start inquiry" button.  

2*EMS Tracking

Confirm on the day, shipped on the same day, 2-4 days later, you can track it at the URL below↓ If you have not received the item within 7 days, please do not hesitate to ask and contact us

If you have any questions, please feel free to tell us. 
We will definitely track the item until it is delivered to you, so there is no need to worry.

Japan search URL: http://www.int.post.japanpost.jp/ 
Mobile search URL: http://tracking.post.japanpost.jp/service/mobile_num_search.do?searchKind=S004

*About shipping
[Shipping fee] Free shipping nationwide.
[Shipping company] EMS
[Delivery date] Delivery takes 7 to 13 days.
[Delivery time] Delivery time can be specified.
(Morning: 12:00-14:00, 14:00-16:00, 16:00-18:00, 18:00-20:00, 20:00-21:00)
*Please rest assured that the packaging is absolutely sturdy and safe.